Assistant Support Technician – WPEP Scheme – INNOVATE Business Technology Limited

Job title: Assistant Support Technician – WPEP Scheme – INNOVATE Business Technology Limited

Company: INNOVATE Business Technology Limited


Job description: Training to become an L1 Helpdesk Engineer, the participant will learn various tasks including using Ticketing Software to answer Support Calls, log activity tickets and provide first level support. The participant will also develop customer care skills, learn how to ensure customer expectations are met, and enjoy learning about different aspects of Technical Support.Role Description Formal Training: – Answer incoming support calls and log all tickets in the ConnectWise system – Acknowledge and provide first level support for all new calls in ConnectWise – Provide first level support to our existing customer base remotely across all disciplines – Ensure that customer expectations are met or exceeded – Work on scheduled calls as assigned by the service coordinator – Provide call back support for overflow calls during busy periods Informal Training: – Communication skills – Teamwork

• Sector:

Career Level

• Not Required

Candidate Requirements Essential
0

Expected salary:

Location: Gorey, Co Wexford

Job date: Fri, 25 Apr 2025 22:32:32 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck