Assistant Manager, Payment Services M/F

Job title: Assistant Manager, Payment Services M/F

Company: CACEIS


Job description: CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwideBy working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2025-97391Publication date 11/03/2025Job descriptionBusiness typeTypes of Jobs – Asset ManagementJob titleAssistant Manager, Payment Services M/FContract typePermanent ContractExpected start date01/04/2025Management positionNoJob summaryWhat is the opportunity?CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.You will be responsible on day-to-day processing of CACEIS clients clean cash payment instructions through both swift and non-swift channels which comes under TMS Operations. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mind-set. You will be responsible to define an appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Change programs to support group’s initiative as well as assist with Internal and External Audit and Regulatory requirements.You will be supporting Europe team, 16:00 – 01:00 / 17:00 – 02:00 hours local time.#LI-NA1Supplementary InformationWhat will you do?

• Perform processing of clean cash payments (Pre- and Post-Execution) on a daily basis: input, verify, validate and reconcile either electronically or manually across sub-custodians.
• Ensure adherence to desk operating procedures, control framework, escalation protocol, risk and regulatory compliance of processing activities.
• Deliver a high accuracy rate and timeliness to ensure superior quality of service to our clients.
• Continuous monitoring of cash payments operation team mailboxes and executions manual payments in accordance with instructions/ queries received and do the required follow ups without delay.
• Work collaboratively with both internal [TPFX, Cash investigation, Cash Management, Fund Accounting, Oversight and other CACEIS business units] and external stakeholders [Sub custodians/ agents] to ensure the operating model is robust and the risk is mitigated.
• Perform investigation of cash breaks and provide resolution within agreed timeline.
• Ensure focus on sharing the best practices within the team and reporting weak controls/ slippages to CPO management team.
• Contribute to CP projects and initiatives [through ideas/ suggestions] to help improve process and control.
• Manage new staff on-boarding and provide oversight and direction to the employees in the department in accordance with the organization’s policies and procedures and assist manager in capacity planning.

Position locationGeographical areaAsia, MalaysiaCityPutrajayaCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Speciality

• Tertiary educated with relevant background.

Level of minimal experience3-5 yearsExperience

• Extensive operational knowledge / experience in Transaction Management, Corporate Actions, Foreign Exchange, Cash Payments, Shareholder Services, Fund Accounting or equivalent.
• Knowledge of payments, market and industry practice (SWIFT)

Required skills

• Good communication, presentation, interpersonal and networking skills with a proven track record of dealing with clients and colleagues.
• Excellent attention to detail and strong analytic skills. Excellent decision making & problem-solving skill.
• Risk management and mitigation focus.

Technical skills required

• Conversant and have worked with platforms such as TLM and familiar with core custody platforms: Milvus, ISO, GTX, SSI tool.

Expected salary:

Location: Putrajaya

Job date: Thu, 13 Mar 2025 08:21:32 GMT

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