Assistant Manager / Manager – Call Centre, Personal Financial Business Department

Job title: Assistant Manager / Manager – Call Centre, Personal Financial Business Department

Company: Chiyu Banking Corporation Limited

Job description: Chiyu Banking Corporation Limited has been registered as a licensed bank since 1947. Rooted in Hong Kong for over 70 years, we strive to provide one-stop cross-border banking and financial services to customers in Hong Kong, mainland and overseas Chinese. Riding on the edge of the Hong Kong and Fujian business and our cross-border platform, we will continuously maintain its core values of “Sincerity, Flexibility, Tailor-made Service and Professionalism” and provide premium services to our customers to help growing their wealth, and to create values and deliver returns to our stakeholders and staff.We believe that employees are valuable asset of the company. We offer stimulating careers that will further your personal growth. Come join us for the following position.Responsibilities

Handle customers’ transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
Deliver quality services to customers through inbound and outbound calls
Provide after-sale services to diverse customer types
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements

Bachelor degree or equivalent experience
IIQE and HKSI holder will be an advantage
At least 2 years of customer service experience in banking / financial institutions
Independent, self-motivated, customer-centric, able to work under pressure
Good command of English and Chinese including Mandarin
Proficient in MS Office and Chinese inputs
On-shift duty may be required
Applicants with more experience will be considered as Manager

We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with current salary, expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 1/F, No. 100 Queen’s Road Central, Hong Kong or fax to 2986-3233 or by clicking Apply Now.Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

Expected salary:

Location: Central, Hong Kong

Job date: Mon, 24 Mar 2025 08:42:05 GMT

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