Assistant Manager, Customer Experience Data Analysis (CS Team) – Well-known Fashion Brand

Job title: Assistant Manager, Customer Experience Data Analysis (CS Team) – Well-known Fashion Brand

Company: Links International


Job description: Job Overview:Our client is a world-famous and leading fast-fashion retail brand. Join their dynamic team as an Assistant Manager in Customer Data Analysis, where your insights will drive organization’s customer-focused strategies! We are on the lookout for innovative leaders who can transform customer feedback into actionable business improvements across our merchandise, stores, marketing, and services.Key Responsibilities:

• Customer Insights Collection: Gather diverse customer feedback globally through product reviews, surveys, chatbot interactions, social media, and inquiries to our customer centre.
• Data Organization & Analysis: Analyse and organize data efficiently to inform decision-making in product development, marketing strategies, and service enhancements.
• Trend Analysis: Utilize customer reviews and emerging trends to enhance our offerings and improve customer experiences across all channels.
• Tech-Driven Solutions: Leverage advanced technologies to collect and analyze customer data, including reviews, surveys, and social media insights, while conducting user tests and offline discussions.
• Accelerated Decision-Making: Collaborate with relevant departments to expedite decisions using both quantitative and qualitative analyses, ensuring we meet customer demands swiftly.
• Innovative Data Collection: Implement advanced services like chatbots and Interactive Voice Response systems to gather unprecedented amounts of customer data from around the globe.
• Customer Behaviour Exploration: Use various tools and sources, including in-store surveys and interactive sessions, to capture meaningful insights that drive analysis and strategy.
• Insight Discovery: Uncover actionable insights that lead to service improvements and new demand creation through thorough analysis.

Qualifications:

• Higher diploma or degree holder in hospitality, marketing or business-related subject
• At least 3-5 years of experience in customer service roles or fashion/retail industry. Less experience will be considered as Senior Officer
• Experience in retail / FMCG related a plus
• Passionate in fashion / retail industry
• Able to understand consumer and business needs and translate into actions
• Able to confidently communicate and collaborate with key stakeholders in brand and commercial team
• Excellent in Microsoft Excel , able to enhance data collection from both stores and consumers by launching campaigns
• Having professional survey designing skills to create effective survey to acquire data meaningful to business
• Excellent, proven record of analytical skills and passion to apply them to complex situation
• Understanding the local consumer behavior and digital landscape is a plus
• Able to drive changes by influencing, inspiring, teaching, and collaborating
• Good command of English and Chinese

Interested candidates, please share your CV to [email redacted, apply via Company website] or call Gloria at 3915 0224 for further discussion.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Expected salary:

Location: Hong Kong

Job date: Sat, 18 Jan 2025 08:46:25 GMT

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