Assistant Manager-Blended-Customer Service

Job title: Assistant Manager-Blended-Customer Service

Company: EXL Service


Job description: Job Description:Same Posting Description for Internal and External Candidates.Responsibilities:Process Specific Skills:
▪ Service level targets
▪ Excellent communication and presentation skills using the English language
▪ Prioritization of stakeholder needs
▪ Strong customer service focus
▪ Experience with a Utilities account is a plusTechnical Skills
▪ Proficient with computer systems and software including Microsoft Outlook, Word,
Excel, OneNote & PowerPoint
▪ Basic Knowledge of using Web Browsers, Search Engines etc.
▪ Client systems knowledge
▪ Productivity measuresSoft Skills
▪ Problem Solving: Generates various solutions to problems and selects the most
appropriate resolution.
▪ Customer Focus: Identifies and understands the (internal or external) customer’s
needs and strives to provide world-class service.
▪ Managing Self: Plans, prioritizes, and schedules own work to ensure timely completionQualifications:Same Qualifications for Internal and External Candidates.

Expected salary:

Location: Philippines

Job date: Thu, 03 Jul 2025 02:41:10 GMT

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