Assistant Manager Airport Digital Enablement

Job title: Assistant Manager Airport Digital Enablement

Company: Cathay Pacific


Job description: Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world.We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide.We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.Reports to: Airport Digital Enablement & Travel Services ManagerDepartment: Airport Service Delivery (ASD)This role will support the Airport Digital Enablement & Travel Services Manager in the ongoing design and delivery of the ASD Digital Enablement roadmap – including all airport automation products and services as well as new innovations at Cathay Pacific airports globally.The core purpose of the role is to work with all stakeholders (corporate departments and all airports globally across the Cathay Pacific network) to deliver business improvement initiatives that are sustainable, cost effective and digitally based (and that deliver operational efficiency, cost reduction and/or an improved customer experience).Key Responsibilities

• Support the ongoing development and delivery of the Airport Service Delivery Digital Customer Experience roadmap
• Act as a core project member of the Airports Digital Enablement project team – working with all stakeholders to deliver the ASD roadmap. In particular, act as the primary liaison between ASD and:
• Airport Operations Managers at all outports to ensure pain points and opportunities are continually identified, sized and added to the roadmap on an ongoing basis
• Customer Experience and Design (CED) to ensure all roadmap initiatives are hospitality based and aligned with the overall CED Customer strategy.
• Act as a core project member of the ASD Digital & Analytics team in relation to the implementation of technology and automation at airports globally.
• Act as the airport operational Subject Matter Expert (SME) for IT, Digital (DGT) and other key stakeholders to ensure all solutions meet the needs of the frontline airport teams and the customer
• Help coordinate all key project milestones and deliverables to ensure implementations are on track
• Work with Cathay Academy (CXA) as/when required to ensure any training components of the projects are scoped, planned and delivered.
• Assist with all business process re-engineering activities and work with local airports to ensure the technology and solutions drive process and behavioural change
• Act as a change agent for the ASD Digital & Analytics team and the greater department as a whole. In doing so, ensure a change mind-set is embedded across the department and that all airports understand and adopt a continuous (digital) improvement mind-set

Requirements

• Customer centric mind-set
• Airport operational background an advantage
• Experience in general customer service delivery
• Innovative mind-set; can think outside the box and see how digital solutions can be harnessed
• Good project management skills
• Good analytical skills
• Strong financial sense
• Embraces a change management culture
• Solid communication and relationship management skills

Application Deadline: 4 April 2025Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.*Terms and Conditions ApplyFor any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298

Expected salary:

Location: Chek Lap Kok, Hong Kong

Job date: Sun, 16 Mar 2025 08:34:54 GMT

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