Job title: Assistant Client Manager (Group Medical and Life Insurance)
Company: Mercer
Job description: We are seeking a talented individual to join our MMB team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.We will count on you to:
- Assist the consulting team in gathering, organizing, entering and analyzing data using Excel spreadsheets to be used for various client projects. Strong focus on analysis of results and managing portions of projects; reviews the work of other analysts.
- Support analysis and review including underwriting and data analytics, while partnership with actuaries to support funding analysis.
- Contribute as a member of the consulting team in developing overall client strategy, interpret and present benchmark data to client and ensure plan and program changes are properly implemented embody client’s strategy.
- Assist with the preparation, completion of peer review process and delivery of clear and concise client-friendly communications.
- Work directly with the clients and manage the request for proposal (RFP) process with the health insurance carriers and internal peers.
- Gather utilization or rate data from the vendors and interpret the meaning of the data and summarize the responses from the RFP in Excel or PowerPoint format for presentation to the client.
- Develop cost projections and evaluation of vendor renewal workups. Results are used as part of client meetings.
- Peer review the information, analyze and interpret the results, edit and finalize the executive summary report and send this report to the client.
- Establish necessary carrier/ vendor relationships with appropriate contacts to serve clients in handling all administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments).
- Demonstrate project management and consulting skills such as managing the quality and timeliness of client deliverables. Help develop budget and billing reports, participate in calls and meetings as appropriate and assist with the preparation and delivery of clear and concise communications. Resolve most claim issues but can escalate more complex issues to senior consultants as needed.
- Gather design data from the client and current vendors needed for analyzing the impact of a client’s consolidation and/ or marketing of its healthcare plans. This typically involves organizing plan design details and costs in Excel for further analysis by the team. Responsibilities also include checking data for reasonableness and follow-up with vendors regarding missing or inaccurate data.
- Learn the basics of products, services and tools. Gain an understanding of vendor/ carrier markets, basic underwriting and financial skills, products, services and technical tools and intranet resources and participate in training courses, online learning, or through learning from more experienced colleagues.
What you need to have:
- University degree or diploma in a related discipline or other relevant qualifications.
- At least 3 years’ experience in account and project management, ideally on employees’ benefits program. Knowledge of group medical and life insurance products is preferred.
- Strong numeric and analytical background. Commercially astute and strong business sense.
- A track record in client and vendor management.
- Self-initiative and curiosity in health and benefits sector. Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
- Ability to build relationships by communicating, influencing and negotiating effectively with team members.
- Project management skills, in planning ahead the different milestones to achieve and execute in a timely manner with strong commitment on quality.
- Computer literacy especially in Microsoft Office.
- Strong language capabilities in English and Cantonese.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
Expected salary:
Location: Hong Kong
Job date: Mon, 31 Mar 2025 08:48:17 GMT
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