Assistant Case Manager

Job title: Assistant Case Manager

Company: Royal Bank of Canada


Job description: Job SummaryJob DescriptionPlease Note -this is a 9-month contract role.What is the opportunity?In this 9-month contract role, you will be part of a dynamic team of professionals responsible for the operation and expansion of the eDiscovery program within the Information Management Department through the identification, preservation, collection and production of RBC electronic documents required for disputes, investigations, compliance as well as legal and regulatory proceedings. You will support the ongoing needs of the eDiscovery Operations Team within our Law Group and involve multiple activities including administration, technical support, matter management and communications within and representing the team. The eDiscovery Operations Specialist supports operational effectiveness that helps increase the team’s success and visibility.What will you do?

• Coordinate with the eDiscovery Case Managers to review and track request and project statuses, accurate metrics/reporting and deadlines, while maintaining positive customer relationships
• Maintain accurate tracking and statistics on all active cases; coordinating and executing the case archiving and closing processes on a quarterly and annual basis
• Provide training on and troubleshoot any issues with any software supported by eDiscovery Operations and/or Information Management
• Produce various reports around defensibility; monthly activity on active cases and other relevant reporting for auditing and other statistical purposes
• Execute simple collection, processing, exporting activities in Enterprise Vault, using Veritas eDiscovery Platform (Clearwell), and deliver a legally defensible product
• Work closely with senior legal, compliance, investigation, HR, Employment and IT business partners to effectively manage their various requests
• Work on various administrative tasks relating to the eDiscovery Operations Team not listed above

What do you need to succeed?Must-have

• Experience working with databases
• Experience coordinating programs and multiple stake-holders
• Effectively re-aligning priorities as required
• Collaborative work style, and commitment to get the job done in a detail-oriented, client-focused time-pressured environment
• Strong written and oral communication skills along with outstanding customer service skills

Nice-to-have

• Post-Secondary Degree or Certificate in a related field
• Experience coordinating, managing and prioritizing various requests and demands from multiple sources
• Procedural expertise – knowledge of RBC Discovery processes, procedures and interdependencies
• Knowledgeable in the use of the Veritas eDiscovery Platform (Clearwell} and/or other Litigation Support software from an end user and administrator perspective

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

#LI-Hybrid#LI-POSTLAWGROUP23Job Skills Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: ROYAL BANK PLAZA, 200 BAY ST:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: CHIEF LEGAL & ADMIN OFFICE GRPJob Type: Contract (Fixed Term)Pay Type: SalariedPosted Date: 2025-02-21Application Deadline: 2025-05-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary:

Location: Toronto, ON

Job date: Sun, 23 Feb 2025 04:33:05 GMT

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