AR Supervisor 应收主管

Job title: AR Supervisor 应收主管

Company: Mandarin Oriental


Job description: As AR Supervisor, you will be responsible for the following duties:

• Prepares billing invoices and statements for City Ledger direct bill accounts, group reservation block attrition and credit card guaranteed no shows; Processes Payments Received
• Handles Tour and Travel account billings, matching payment vouchers to respective folios prior to mailing
• Handles guest credit requests, confirms subsequent receipt of invoices and assists in handling all guest inquiries
• Maintains files of hard copy, back up documentation for outstanding receivables, and paid bills
• Reconciles credit card payments, posts on a timely basis
• Researches and responds to credit card company inquiries and charge backs, documents and maintains files for same
• Reviews Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued
• Transfers Guest Ledger/ checked out folio balances to appropriate credit or wash accounts, issues credit or prepares bill as needed
• Prepares check request for credit balance and advance deposit refunds
• Investigates and corrects errors and discrepancies discovered in the audit process
• Assists in the preparation and balancing of accounts receivable recap daily
• Assists in the preparation and transmittal of letters requesting payment to outstanding/overdue accounts
• Perform any tasks as assigned by the Management

As AR Supervisor, we expect from you:

• Strong interpersonal and problem-solving abilities.
• Excellent Hotel product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• English language skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

We’re Fans. Are you?

Expected salary:

Location: Sanya, Hainan

Job date: Mon, 14 Jul 2025 05:02:11 GMT

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