Application Support

Job title: Application Support

Company: Florens Asset Management Company Limited


Job description: Duties:1. Technical Support & TroubleshootingProvide Level 1 & 2 support for container leasing applications (e.g., ERP systems, or in-house applications)Troubleshoot issues related to: Leasing & contract management modules/ Billing, invoicing, and financial reconciliation/ EDI/API integrations with shipping lines, depots, and logistics partnersAnalyze database logs, API failures, and system integrations to resolve errorsArrange system testing for the fix2. Incident & Problem ManagementWork with third-party vendorsDocument solutions in a knowledge base for operations, marketing and finance teams3. Application Maintenance & MonitoringMonitor real-time dashboards/reportsAssist in data migration, upgrades, and patch management for in-house applicationsEnsure data accuracy between in-house systems and external partners4. User Training & DocumentationTrain operations, marketing and finance teams on in-house applicationsCreate guides for container movement updates, lease contract & booking, and reporting, etc.5. Industry-Specific CollaborationWork with internal and external parties to resolve integration issuesSupport audit and compliance reporting (e.g., container utilization, lease expirations, user permission review, etc).6. Process ImprovementIdentify automation opportunities (e.g., automated lease renewals, dynamic pricing alerts)Suggest enhancements to existing in-house applications, ERP systems and workflowsRequirements:Bachelor’s degree or above in Computer Science, Information Technology, Statistics, or related disciplines5 years’ relevant working experienceExperience in Chinese Enterprise would be an advantageGood interpersonal and analytical skills, able to work under pressureStrong customer service and problem-solving orientationStrong listening and oral communication skillsProficient in system analysis methods and tools, with a keen ability to perceive user needsGood knowledge in SQL, MS ProjectFamiliar with design tools, such as Figma, Mastergo, Axure, Ant Design, Element Design etc. would be an advantageGood command of both spoken and written English, Cantonese, and PutonghuaWhat you’ll get from working at Florens:Competitive remuneration package with guaranteed 13 months’ salaryAttractive discretionary bonusComprehensive medical insurance coverage, including hospitalization, outpatient (Chinese & Western Medicine Practitioners) and dental consultationFive-day work, bank holidayInternational exposure in your career and build a global interpersonal networkWe are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/similar posts within the Florens.Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.https://www.florens.com/All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Expected salary:

Location: Sheung Wan, Hong Kong

Job date: Thu, 15 May 2025 07:23:38 GMT

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