Analyst WFM Reporting – Bilingual English Arabic

Job title: Analyst WFM Reporting – Bilingual English Arabic

Company: Concentrix


Job description: Take your workforce management expertise to the next level in Dubai as an Analyst WFM Reporting, where you will play a crucial role in optimizing workforce operations, ensuring efficient scheduling, and providing critical performance insights. This role is perfect for analytical professionals with experience in workforce planning, real-time management, and data-driven decision-making. If you thrive in fast-paced environments and have a passion for operational efficiency, this is your opportunity to contribute to the success of a high-performing contact center.Job Location: Dubai, United Arab Emirates
Job Industry: Workforce Management and Contact Center Operations
Job Function: Workforce Planning and Reporting
Salary: Negotiable
Gender: AnyResponsibilities:
– Assist in the execution of workforce operational plans across client sites.
– Act as a key contact for Workforce Operations, providing timely solutions and escalating concerns as needed.
– Monitor staffing levels, addressing shortages or overages, and escalating trends to management.
– Maintain clear and consistent communication with Contact Center Management and Workforce Operations teams.
– Ensure scheduling and rostering deadlines are met while updating real-time adjustments.
– Generate and manage daily, weekly, and monthly reports, analyzing key performance indicators such as shrinkage, occupancy, and non-productive time.Required Skills and Qualifications:
– Minimum 2 years of experience in workforce scheduling, real-time management, reporting, and data warehousing.
– Strong ability to balance large-scale operations while managing strategic planning and execution.
– Excellent analytical, numerical, and problem-solving skills.
– Strong verbal and written communication skills, with the ability to engage stakeholders at all levels.
– Ability to multitask, prioritize workload, and meet deadlines in a fast-paced 24/7 operational environment.
– Proficiency in MS Office (advanced Excel functions and macros) and workforce management tools such as Verint, IEX, or Aspect.
– Ability to adapt and work effectively in new and evolving environments.Preferred Qualifications:
– Bilingual fluency in Arabic and English.
– Previous experience in banking, financial services, or insurance.
– Immediate availability and currently based in the UAE.Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.Job Title Analyst WFM Reporting – Bilingual English Arabic
Job Description Take your workforce management expertise to the next level in Dubai as an Analyst WFM Reporting, where you will play a crucial role in optimizing workforce operations, ensuring efficient scheduling, and providing critical performance insights. This role is perfect for analytical professionals with experience in workforce planning, real-time management, and data-driven decision-making. If you thrive in fast-paced environments and have a passion for operational efficiency, this is your opportunity to contribute to the success of a high-performing contact center.Job Location: Dubai, United Arab Emirates
Job Industry: Workforce Management and Contact Center Operations
Job Function: Workforce Planning and Reporting
Salary: Negotiable
Gender: AnyResponsibilities:
– Assist in the execution of workforce operational plans across client sites.
– Act as a key contact for Workforce Operations, providing timely solutions and escalating concerns as needed.
– Monitor staffing levels, addressing shortages or overages, and escalating trends to management.
– Maintain clear and consistent communication with Contact Center Management and Workforce Operations teams.
– Ensure scheduling and rostering deadlines are met while updating real-time adjustments.
– Generate and manage daily, weekly, and monthly reports, analyzing key performance indicators such as shrinkage, occupancy, and non-productive time.Required Skills and Qualifications:
– Minimum 2 years of experience in workforce scheduling, real-time management, reporting, and data warehousing.
– Strong ability to balance large-scale operations while managing strategic planning and execution.
– Excellent analytical, numerical, and problem-solving skills.
– Strong verbal and written communication skills, with the ability to engage stakeholders at all levels.
– Ability to multitask, prioritize workload, and meet deadlines in a fast-paced 24/7 operational environment.
– Proficiency in MS Office (advanced Excel functions and macros) and workforce management tools such as Verint, IEX, or Aspect.
– Ability to adapt and work effectively in new and evolving environments.Preferred Qualifications:
– Bilingual fluency in Arabic and English.
– Previous experience in banking, financial services, or insurance.
– Immediate availability and currently based in the UAE.Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
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Location: Dubai

Job date: Thu, 30 Jan 2025 23:40:15 GMT

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