Aftersales Administrator (Automobile Industry -Dealership)

Job title: Aftersales Administrator (Automobile Industry -Dealership)

Company:


Job description: Aftersales Administrator (Automobile Industry -Dealership)This role combines administrative, HR, accounting, and manpower management tasks within the aftersales department. The Aftersales Administrator will support the efficient processing of service orders, warranty claims, parts documentation, customer records, as well as assist with accounting functions like invoicing, billing, and payroll. This position also involves handling HR-related tasks such as staff onboarding, attendance tracking, and training coordination. The ideal candidate will possess strong administrative, financial, and organizational skills.Key Responsibilities:Service Order and Documentation Management:

• Process and file service orders, job sheets, and customer documentation accurately.
• Ensure all paperwork related to aftersales services is completed and filed according to company procedures.
• Track service order progress and update records as necessary.

Warranty Claims Administration:

• Assist in the preparation and submission of warranty claims, ensuring all required documentation is accurate and complete.
• Maintain a comprehensive filing system for all warranty-related paperwork and claims.
• Monitor the status of outstanding warranty claims and follow up with relevant departments or suppliers.

Parts and Inventory Documentation:

• Process and file parts orders, receipts, and inventory reports.
• Maintain accurate records of parts used in service and repairs, ensuring proper documentation for warranty purposes.
• Assist in tracking parts inventory and organizing paperwork for stock audits.

Customer Record Maintenance:

• Ensure customer service records are accurately updated and maintained in the system.
• File customer correspondence, service reports, and other related documents in an organized manner.
• Prepare and distribute customer service reports and follow-up documentation as required.

Administrative Support:

• Prepare and maintain regular reports on service and warranty activities using internal software.
• Organize and maintain physical and electronic filing systems for aftersales documents.
• Schedule internal meetings and provide administrative support to the Aftersales department as needed.

Billing, Invoicing, and Accounting Support:

• Assist with invoicing customers for aftersales services, parts, and repairs, ensuring all invoices are accurate and compliant with company policies.
• Support the finance department by tracking service orders and parts used for accurate billing.
• Process payment receipts, ensuring proper documentation and records are maintained.
• Monitor customer accounts for overdue payments and assist with collections as needed.
• Help prepare monthly financial reports related to aftersales revenue, parts sales, and service income.

HR and Manpower Support:

• Assist with the onboarding process for new aftersales department staff, including preparing documentation, contracts, and orientation materials.
• Maintain and update employee records, ensuring all HR documentation is accurate and compliant with company policies.
• Assist with timekeeping, attendance tracking, and processing payroll information for aftersales department employees.
• Support in managing vacation and leave requests and maintaining employee absence records.
• Coordinate internal training sessions and maintain records of employee certifications and training completions.
• Assist in the recruitment process for aftersales department positions, including posting job ads, reviewing resumes, and scheduling interviews.

Manpower Coordination:

• Assist in the allocation of manpower to various aftersales projects, ensuring staff are assigned based on workload and project requirements.
• Support the Aftersales Manager with scheduling and shift management, ensuring that the team has the appropriate coverage for operations.
• Maintain an updated list of staff availability and assist with coordinating temporary or contract staff when required.

Education:

• High school diploma or equivalent required; a degree in business administration, finance, HR, or a related field is a plus.
• Experience: At least 2-3 years of experience in an administrative, accounting, or clerical role, ideally within the automotive, heavy equipment, or HR industry.

Skills:

• Strong organizational and time-management skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook). o Experience with accounting and finance software (e.g., QuickBooks, SAP, or similar).
• Familiarity with dealership management software (e.g., CDK, ADP) is a plus.
• Knowledge of HR processes, including payroll, timekeeping, and employee records management.
• Strong attention to detail and accuracy in data entry, paperwork, and financial documentation.
• Basic knowledge of heavy equipment parts and services is a plus.

Personal Attributes:

• Highly organized with the ability to manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive HR and financial information.
• Ability to work independently and as part of a team.
• Proactive and self-motivated, with a focus on process improvement.

Share CV to WhatsApp -0091 9811645433Company ProfileSKC Management Consultancy Pvt. Ltd, a premier Recruitment and Outsourcing Company, established in year 2003, having its Headquarters at main Business Center of Dwarka, New Delhi, with additional branch office in Cochin/Kerala as well as permanently stationed Marketing Team in Middle East (Muscat/Oman & Dubai/UAE) for better co ordination and personal contacts with all our clients as well as candidates. The company is further expanding its wing in other parts of India & overseas. SERVICES OFFERED: SKC Management Consultancy, offer services of recruitment and outsourcing staff solutions across India and Overseas. Our comprehensive range of services in combination with our unparalleled depth of experience makes our company uniquely qualified to recruit quality professionals for its world class clients specially in key aspects like Information Technology, FMCG, Construction( Operation & Maintenance ), Consultancy ( Design & Engineering ), Power & Utilities, Petrochemicals, EPC , Oil & gas, Automobile and hospitality etc and provide a diversified range of other services.

Expected salary:

Location: Oman

Job date: Fri, 13 Dec 2024 08:43:27 GMT

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