Advisor (Client Relationship & Recruitment)

Job title: Advisor (Client Relationship & Recruitment)

Company: ConnectedGroup


Job description: Fair Employment Agency is Hong Kong’s leading ethical employment agency, committed to helping families hire great domestic workers while ensuring no placement fees are charged to workers. Since 2014, we’ve helped over 10,000 families with integrity and professionalism.About the RoleAs an Advisor, you will be the go-to person for both employers and domestic workers. You’ll manage the entire relationship journey, from the first inquiry to post-placement follow-up. This includes guiding clients through the hiring process, resolving conflicts, handling paperwork, and closing sales. You’ll need to be organized, proactive, and great at building trust.This is a high-impact, people-focused role for someone who enjoys juggling multiple priorities, delivering top-notch service, and getting things done. Your work will directly shape how families and workers experience the hiring process.What You’ll DoClient Relationship Management

• Guide employers through the hiring process. You’ll manage their expectations, create clear timelines, and handle everything from consultation to deployment.
• Build trust and maintain strong relationships throughout the process.
• Provide ongoing support and resolve issues or disputes when they arise.

Sales and Conversion

• Convert inbound leads through consultations and follow-ups.
• Achieve monthly placement and revenue targets.
• Track client status in our CRM and ensure all steps are followed through.

Deployment and Project Management

• Coordinate all paperwork and documentation for each case.
• Work with our partners, processing assistants and manage visa and contract processes from end to end.
• Work with institutions in Hong Kong, the Philippines, and Indonesia to ensure timely processing.

Service Quality and Teamwork

• Deliver consistently excellent service.
• Offer feedback and suggestions to improve workflows and client experience.
• Collaborate with team members to handle complex cases and troubleshoot problems.

What We’re Looking For

• Fluent in Cantonese and English, or Bahasa Indonesia and English(Mandarin is a plus).
• Willingness to work Sundays.Our team works 5 days a week, and Sundays are our busiest day.
• Excellent communication and conflict resolution skills.
• Sales-driven with a strong service mindset.
• Highly organized with strong attention to detail.
• Comfortable using CRM tools and managing email and phone communication.
• We aim to hire by July.

What We Offer

• A mission-driven, fast-moving team with a strong sense of purpose.
• Supportive and collaborative work environment.
• Transparent bonus structure.
• A meaningful role where your work helps both employers, domestic workers, and their families.

How to Apply:Send your CV and a short note telling us why you’re interested to hr@fairagency.org

Expected salary: HKD20000 – 35000 per month

Location: Hong Kong Island, Hong Kong

Job date: Wed, 18 Jun 2025 22:50:04 GMT

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