Administrator/Assistant to Relationship Manager (m/w/d)

Job title: Administrator/Assistant to Relationship Manager (m/w/d)

Company: MUFG


Job description: MUFG Bank, Ltd. is a member of Mitsubishi UFJ Financial Group, Inc (MUFG) and the largest Japanese bank. In addition to the main market place in Japan, MUFG Bank, Ltd. has an extended network of Branches in Europe specialized in providing financial services to large base of corporate customers in various industries.For our branch in Vienna we are looking for anAdministrator/Assistant to Relationship Manager (m/w/d)within the Corporate Banking Division on a full-time basis/maternity leave replacement until 30.04.2026Purpose of the functionMain responsibilities are in the area of business promotion / administrative assistance to Relationship Managers and Director of the Japanese Corporate Banking Division for EMEA (Central & Eastern Europe) within Vienna Branch to achieve business growth in accordance with predetermined procedures and standards under appropriate guidance and direction.Function positioningThe function is available in the Japanese Corporate Banking Division for EMEA (Central & Eastern Europe) (CBD) Team Vienna Branch which consists of 6 Relationship Manager’s and 3 assistants (including this position) who all report to the Director, Department Head (DH) of Japanese Corporate Banking Division for EMEA (Central & Eastern Europe) in Vienna.
The CBD assistant, this position, reports to DH of CBD and in his absence to the Managing Director, Head of Vienna branch / Head of CBD.Core responsibilities:

• Execute various tasks and/or instructions given by the Relationship Managers, DH of CBD or Head of CBD in respect of business expansion in the region with leveraging the strength of MUFG brand, one of the most significant global financial institutions.
• Respond to customer enquiries by phone and/or email, resolve issues satisfactorily, referring matters to colleagues as appropriate.
• Ensure professional standard of customer communication and proactive approach to ensure customer satisfaction.
• Make proactive approach/contact with clients to provide the best financial services among peers with exceeding client’s expectations.
• Conduct business promotions with Relationship Managers thru day to day communications with clients, information available within the organization.
• Accurate processing of specific transactions such as loans, deposits or foreign exchange transactions according internal processes and policies
• Create instruction sheets for system input and handle various operational tasks
• Delivery/Control of documents to/with relevant departments
• Ensure timely processing of reporting requirements
• Adapt to and identify changes in systems, processes and working practices in order to achieve operational improvement.
• Contribute to the completion of the team’s workload.
• Ensure compliance with the Bank’s rules, policies, procedures and guidelines together with all relevant regulatory and statutory requirements.

Your profile:

• Strong educational background or a first work experience in finance – you have a solid financial knowledge and understanding/experience of the bank business, policies, rules and guidelines
• Strong knowledge of MS Office Package especially excel is essential
• Excellent customer communication skills
• Verbal and written communication skills in English is essential

Compensation:The monthly gross salary for this function according to the Austrian Collective Agreement is EUR 2.806,09. An overpayment will be granted depending on education and experience.If this matches your skills and wishes, please send your application via smart bewerben.Please note that applications received via other platforms cannot be taken into account due to regulatory reasons.MUFG Bank, Ltd.
A member of MUFG, a global financial group
Vienna Branch
Schwarzenbergplatz 5/3.2
1030 Wien

Expected salary:

Location: Wien

Job date: Thu, 06 Feb 2025 23:16:15 GMT

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