Account Resolution Specialist I

Job title: Account Resolution Specialist I

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Account Resolution Specialist to join our client.Contract Period: 12 months with potential to extend or convert
Pay Rate: $20.80 per hour
Location: Toronto, ON
Location Type: Hybrid; onsite Tuesdays and Fridays preferably
Business Hours: Monday to Friday; 7:30 AM to 4:30 PMJob Responsibilities:

• Responsible to review and identify Sanctions / PEP Watchlist Management (WLM) alerts and forward the initial alert for further investigation.
• Conduct review on incoming alerts from different lines of business following the steps documented in the related FIU procedures and guideline.
• Performs initial review on incoming alerts and identify any potentially unusual clients to either close as no further action or to escalate for further investigation if warranted.
• Monitor status of alerts assigned and prioritize accordingly to ensure cases are being completed within SLAs and benchmarks.
• Completes reviews with respect to alerts generated in AML systems and determine what needs to be escalated for further review to PEP Team.
• Ensure the quality of the alerts are maintained through: Manage work volumes effectively and efficiently and according to alert aging to meet internal benchmarks and/or regulatory requirements such as, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and all other Anti-Money Laundering (AML) regulations designed to prevent financial-related crimes against the government according to established Bank policies, procedures and regulatory guidelines.
• Meet or exceed assigned individual productivity targets.
• Review of various Adverse Media alerts and take appropriate action to escalate accordingly to the business units.
• Review MSB alerts and take appropriate action to escalate accordingly to the business units.
• Ensure FIU Name Screening procedures and Job Aid are followed in all reviews and appropriately documented on system being utilized to work alerts.
• Ensure that all escalations other group such as PEP, Sanctions and High Risk are presented appropriately and in a timely fashion. Adhere to attention to detail to eliminate errors with escalations.

Experience & Qualification Requirements:

• Strong knowledge of and ability to explain CIP and/or KYC, and/or AML and ATF regulations, requirements and procedures
• Research and analytical ability to review information and draw appropriate conclusions
• Excellent team player and effective communicator, including ability to deal professionally with branch issues, problems and questions – including excellent verbal phone skills and writing skills
• Attention to detail, accuracy and good organizational skills
• Ability to coordinate a varied workload, meeting deadlines as required
• PC skills, including ability to use various searchable databases

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $20.8 per hour

Location: Toronto, ON

Job date: Thu, 15 May 2025 03:30:51 GMT

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