Account Access Customer Service Agent – UKI CL13

Job title: Account Access Customer Service Agent – UKI CL13

Company: Accenture


Job description: Conditions:

• Must be over 18 years of age
• Working shift: 24/7: 7 days a week rotational shifts (weekend and bank holiday shifts included)
• Contract: 40 hours/week.
• Location: office in Ballsbridge, D4
• Please note that credit checks will be required as part of the background checks for the role and will be conducted after the offer stage.

​Sponsorship is not available for this role.If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.Primary ResponsibilitiesThe focus of this program is to enable account recovery for users who are locked out of their accounts due to them being compromised, incorrectly disabled, or forgetting their password to login.The scope of this program will require deep customer care and integrity led investigations to enable account recoveryAccenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies.WHY ACCENTUREAccenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.comINCLUSION AND DIVERSITYWe are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us atDue to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect imagesBasic Qualifications:

• Language(s) Required: English: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

Required Skills & Experience

• Bachelor’s Degree
• Proficient with using computers
• Call Centre Experience: 1-2 years of customer support experience via phone, email, and chat.
• Experience with fraud detection/prevention workflows is highly desirable.
• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
• Strong communication skills with a proactive and positive approach to tasks
• High attention to details and follow through
• An effective team player who is able to also work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English Language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.

Working Environment

• Service Delivery and Target Driven environment
• Willing to work across different shift hours – including weekend hours
• Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods
• Work with integrity, confidentiality and professionalism

About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Expected salary:

Location: Northside Dublin

Job date: Thu, 22 May 2025 07:51:08 GMT

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