Access Services Rep – Toronto 54373

Job title: Access Services Rep – Toronto 54373

Company: Randstad


Job description: Randstad is seeking a skilled and motivated Access Services Representative to join our client, a leading financial institution, in a 12-month contract role with the possibility of extension or conversion to a permanent position. This hybrid role offers a balance of on-site and remote work, providing support to end-users and resolving technical issues within established timeframes.Position: Access Services Rep
Shift: Monday-Friday, 9am to 5pm
Salary: $19/hour
Location: Hybrid – Primarily remote, with occasional on-site work (1-2 times per month) TorontoAdvantages
This position offers several key advantages:Gain valuable experience at a leading financial institution
Enjoy a 1-year contract with the potential for extension or permanent employment.
Work in a collaborative team environment with 15 colleagues.
Hybrid work model provides flexibility and work-life balance.
Free parking provided for on-site days.Responsibilities
Providing courteous, efficient, and professional customer service to resolve end-user incidents and issues.
Conducting first-level analysis and working with technology groups to resolve issues within established timeframes.
Ensuring change activities are performed on time, minimizing service/business risk.
Monitoring resources to ensure the availability of business applications and technology.
Identifying, resolving, or escalating service delivery issues and complaints.
Maintaining proficient knowledge of tools, processes, procedures, and resources for problem determination and recovery.
Prioritizing activities based on availability impact.
Providing seamless integration of activities and processes.
Acting as an information source to colleagues, business partners, and clients.
Ensuring prompt updates on service issues and follow-up on outstanding problems.
Delivering and maintaining accurate reports and documentation.
Following established procedures, standards, and compliance requirements.
Communicating effectively within the team regarding service issues and scheduled changes.
Recommending improvements and enhancements to internal processes.Qualifications
The ideal candidate possesses the following qualifications:University/College degree or equivalent experience.
1+ years of experience in IT support, with a focus on access management.
Excellent communication and interpersonal skills (written and verbal).
Ability to multi-task and work effectively in a team environment.
Proficient in email communication and phone etiquette.
Intermediate proficiency in Microsoft Excel.
Nice to have:Scripting and automation skills (PowerShell).
Experience with Active Directory, SailPoint, and ServiceNow.Summary
If you are a highly motivated and experienced Access services representative looking for a challenging and rewarding opportunity, we encourage you to apply. Please submit your resume and cover letter through the Randstad application portal. We are looking forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary: $19 per hour

Location: Scarborough, ON

Job date: Sun, 09 Mar 2025 07:09:00 GMT

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