Ensure a thorough support and follow-up at all stages of the Customer Relation
General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.
Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.
Handle and qualify incoming complaints, ensuring that the service provider’s agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.
Handle outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Strong time management skills and motivation to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
Excellent verbal and written communication skills in English and the language of the supporting market.
