零售与体验专家 Sr. Supervisor, Business Development & Key Account Management

Job title: 零售与体验专家 Sr. Supervisor, Business Development & Key Account Management

Company: Zeiss


Job description: 负责蔡司合作伙伴及体验门店的零售服务体系优化工作，包括设计标准化客户旅程、优化客户店内体验、培训店员以强化服务流程，确保门店的服务体验与专业性能够深度体现蔡司品牌价值。Responsible for optimizing the retail service system for ZEISS partners and experience stores, including designing standardized customer journeys, enhancing in-store customer experiences, and training staff to strengthen service processes, ensuring that the store’s service experience and professionalism deeply reflect the ZEISS brand value.Education / 教育背景

• 教育背景：本科及以上学历，市场营销，工商管理等相关专业优先。

Experience / 经验

• 至少5年以上零售门店运营管理、客户体验设计或服务优化经验，熟悉高端品牌客户服务者优先。

Other skills /其他技能

• 熟悉零售门店服务旅程优化和体验管理，有流程化管理经验者优先。
• 优秀的跨部门协调能力，能有效推动多团队合作并形成成果。
• 熟练掌握数据分析工具及现场调研方法，能提出体验提升的优化建议。

Main Tasks / 主要任务

• 制定蔡司体验门店的运营与服务标准，包括客户旅程设计、服务流程优化及专业化服务场景搭建，确保提供高端的客户体验。
• 为合作伙伴门店提供服务优化支持，包括陈列方案优化、客户分流动线设计以及科技互动设备方案的推荐。
• 设计并推动零售体验升级方案，通过引入前沿零售技术提升门店竞争力。
• 与执行团队协作定期监测门店运营过程中的客户反馈数据，并根据结果进一步优化服务流程和运营方案。

Education

• Bachelor’s degree or higher, preferably in Marketing, Business Administration, or related fields.

Experience

• 5+ years of experience in retail store operations management, customer experience design, or service optimization; familiarity with luxury/high-end brand customer service preferred.

Other Skills

• Proficient in retail service journey optimization and experience management; process management experience preferred.
• Excellent cross-departmental coordination skills, capable of driving multi-team collaboration to deliver results.
• Skilled in data analysis tools (e.g., Excel, Tableau) and field research methods, able to propose data-driven experience enhancement solutions.

Main Tasks

• Develop operational and service standards for ZEISS experience stores, including customer journey design, service process optimization, and professional service scenario implementation to ensure premium customer experiences.
• Provide service optimization support for partner stores, including display optimization, customer flow design, and technology-enhanced interactive solution recommendations.
• Design and implement retail experience upgrade initiatives, leveraging cutting-edge retail technologies to boost store competitiveness.
• Collaborate with execution teams to track and analyze customer feedback, continuously optimizing service processes and operational strategies based on insights.

Your ZEISS Recruiting Team

Expected salary:

Location: Guangzhou, Guangdong

Job date: Mon, 30 Jun 2025 03:47:49 GMT

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